Privacy Policy

1. Who we are

Valvum Pro Sciences Pvt Ltd, 4-450/3, New Balaji Nagar, Meerpet (post), Hyderabad, Telangana, India. Email: customercare@valvum.com. Phone: 7995573017.

2. Information we collect

• Information you give us. When you use the enquiry form we collect your name, email address, phone number, subject and your message. If you email or phone us, we receive whatever you choose to share.
• Technical information. Like most websites, our server records standard log data such as IP address, browser type, pages requested and time of access. We use this for security and troubleshooting, not to identify you.

You can browse this website without giving us any personal information. We do not ask for sensitive information such as financial, health or government ID details, and request that you do not send any through the enquiry form.

3. How we use your information

We use the information you send only to respond to your enquiry, to provide product or dealer information you ask for, and to keep a record of our correspondence with you. We use log data to protect and maintain the website. We do not use your information for marketing unless you ask us to keep in touch, and we do not make automated decisions about you.

4. Consent

We process enquiry information on the basis of the consent you give when you tick the consent box and submit the form. You may withdraw consent at any time by writing to us at the address in section 12. Withdrawal does not affect anything done before it, and we may then be unable to continue responding to your enquiry.

5. Cookies and tracking

This website does not use advertising or analytics cookies and does not track you across other websites. The enquiry form may use a security check to block automated spam; that check may set a strictly necessary cookie and is operated by a security service provider on our behalf.

6. Who we share information with

We do not sell or rent personal information. We share it only with:

• Valvum staff and authorised dealers or distributors, where needed to answer your enquiry;
• service providers who host this website, deliver our email or protect the form from spam, who act on our instructions;
• government or law enforcement authorities, where the law requires it.

Some service providers may process information on servers outside India. Where that happens, we rely on the safeguards permitted under applicable law.

7. How long we keep it

We keep enquiry correspondence for as long as needed to deal with your enquiry and for up to 24 months afterwards, unless a longer period is required by law. Server logs are kept for a short period, normally no more than 90 days.

8. Security

This website uses encrypted (HTTPS) connections. Enquiries are sent to a restricted company mailbox and are not stored on the web server. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

9. Your rights

Subject to applicable Indian data protection law, you may ask us to confirm what personal information we hold about you, to correct or update it, or to erase it, and you may withdraw your consent. To make a request, contact us using the details in section 12. We may need to verify your identity before acting.

10. Children

This website is intended for farmers, dealers and other business visitors. It is not directed at anyone under 18, and we do not knowingly collect their personal information. If you believe a child has sent us information, please tell us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The updated version takes effect when it is published on this page with a new effective date.

12. Contact and grievances

For any question, request or complaint about your personal information, write to Customer Care, Valvum Pro Sciences Pvt Ltd, 4-450/3, New Balaji Nagar, Meerpet (post), Hyderabad, Telangana, India, or email customercare@valvum.com. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may approach the authority designated under applicable data protection law.